Book Title: Tips From An Emergency Dispatcher: The Book To Read BEFORE You Need 911
Publisher: CreateSpace Independent Publishing Platform
Author: Laura M Smith
This book is a must read for anyone who might have to call 911 for help someday. You may believe that reporting an emergency is as simple as dialing 911, telling the dispatcher what the emergency is and where it is occurring, and then help will be sent without delay. The good news is, it does work that way most of the time; the bad news is, it doesn't always work that way. When there is miscommunication on the part of the caller, the dispatcher, or both, dire consequences can, and do, occur. This book will explain the important role the caller plays in relaying vital information to a dispatcher. This is explained through many practical and realistic examples, showing important “do’s” and “don’ts”. The reader will understand the best way to provide the dispatcher with the specific details of the emergency. You will also learn how to relay sensitive and relevant information that could make a big difference in the outcome of a call; everything from the quick apprehension of a suspect, to preventing further trauma to a victim, to increasing the safety of the officers. This book was written by a dispatcher with over 25 years of experience handling 911 calls. The goal of the book was to help the reader become more familiar with the 911 call taking process. You will learn what questions the dispatcher will ask, and why, and what you can do to ensure your call is quickly and properly prioritized. You will learn the best way to provide suspect, vehicle and weapon descriptions, and how to overcome some of the barriers in the communication process. There is also vital information everyone should know about the limitations of using a cell phone to call 911 during an emergency. Don’t be caught off guard by the mistaken notion that the dispatcher will know exactly where you are calling from if you can’t stay on the line for some reason, as this is not always the case. Reading this book well in advance of having to call 911 is the best way you can be prepared during an actual emergency situation.